Refund & Cancellation Policy
Last updated: October 28, 2026
We do not take payment up front: you pay once the work is finished. Everything we make is cut and sewn for one specific vehicle, so what a cancellation costs depends on how far the job has gone. The table below is the short version; the details follow.
| When you cancel | What you pay |
|---|---|
| Before materials are ordered | Nothing. |
| After materials are ordered, until the job is finished | Only the materials ordered for your job, at cost (receipt provided). No charge for labor. If the supplier takes them back, nothing. |
| Job finished and ready | No cancellation; the quoted price is due. |
1. How to cancel
Email info@autosummitinc.com or call (775) 338-0291 with your name and quote number. The cancellation counts from the time we receive your message, and we confirm it in writing within one business day.
2. Changes to an order
You can change color, material, or stitching for free until cutting starts. After that, changes are treated as a new job and quoted separately.
3. Defects and workmanship
If a seam lets go, a panel was sewn wrong, or the fit is off because of our mistake, we fix it, remake it, or refund it. This is covered for one year from the day you receive the work.
Send photos to info@autosummitinc.com within 14 days of delivery for anything that was wrong on arrival. We may ask you to ship the item back; we pay that shipping when the problem is ours.
4. What is not refundable
Custom work that matches the approved quote cannot be returned for a change of mind or a different color preference. We also cannot refund fit problems caused by wrong vehicle information in the order, but we will remake the item at the cost of materials.
Normal wear, damage from sun, pets, spills, accidents, or installation by someone else is not covered.
5. Damaged in shipping
Tell us within 48 hours of delivery and keep the box and packing. We file the claim with the carrier and repair or replace the item without waiting for the claim to be paid.
6. How refunds are paid
Refunds for defects or shipping damage on work you have already paid for go back to the original payment method within 5 business days of approval. Your bank may take another 3 to 7 business days to show it.
7. Questions
If something isn't right, call us at (775) 338-0291, email info@autosummitinc.com, or write to 7400 Plaza Mayor Blvd, Oklahoma City, OK 73149. Please contact us before opening a dispute with your card issuer; it is almost always faster.